You may have heard this story about a discussion between a manager and the boss of a company regarding training of employees.
“What happens if we train them, and they leave?” asks the manager, worried that the expense of training will be wasted should that happen.
“What happens if we don’t train them, and they stay?” asks the boss.
The former question basically sums up the corporate dilemma faced by many an organisation today when it comes to staff training, but the latter question is the one that has more far-reaching consequences but is, unfortunately, too often neglected.
In an ideal world, organisations will be able to hire staff who have received all the prerequisite training for the tasks they need to carry out, but in a very competitive labour market, this is often hardly the case. Continuous training of staff is the way for companies to go forward, as a workforce that is appropriately instructed and equipped with the knowledge needed to carry out their work would definitely be a lot more efficient than one lacking in the skills to do so.
Here are the benefits of training your staff, according to experts in human resources:
Your staff will be less likely to leave
Training your staff in their roles is an excellent way of showing that you value them enough to equip them with the necessary skills. It helps employees to be more confident when executing the tasks assigned to them and this does wonders for morale, because properly trained staff are naturally happier at their work. If such a culture – of training employees so they attain the relevant skills – is prevalent in the company, you will find that the staff are more likely to remain with the company. Staff who receive training continuously are also more likely to remain loyal to the company, instead of the other way round as they would feel that the company is investing in them and their future with it.
You’ll see an increase in productivity
Well-trained staff will naturally be better at their work. And of course, this leads to more efficient workers with a higher productivity yield. A staff member who knows what he has to do will do the task more quickly than one who does not, and the quality of the work will definitely be better, too. Trained employees are also less likely to make mistakes, and would also be able to identify or suggest methods where improvements to workflow can be made. This could translate to your saving a lot of money.
The workplace will become safer
All too often, accidents at the workplace occur because of a lack of appropriate training. Accidents don’t just affect the productivity of the company, the impact of medical and insurance costs as a result could be crippling, too. Train your staff so they are clear about how to operate and store equipment and machinery safely, and you eliminate the chances of accidents happening. Training will also equip staff on how to handle a situation should something go wrong, thus diminishing the risks, and therefore, cost to your operation.
The value of the company will increase
Your employees are important, and well-trained staff within your company ranks become an asset: an excellent level of proficiency at what they do, coupled with the confidence from the training they’ve received, help them excel at relationships with clients as well as business partners. They will not only do a better job than untrained staff, they’ll make your company look good while doing so.
Well-trained staff, especially those who are trained to keep up to date with the latest technological developments in your industry, will also help them grasp the latest innovations available so your business can stay ahead of your competition. And when cross-training is given to employees with potential, there is a better chance of staff retention and promotion up the ranks, which could save you a bomb in recruitment costs.
Your staff will be more independent
Staff who know what they’re supposed to do and are confident in handling their tasks require far less supervision than staff who don’t. A team of trained employees can operate independently or with minimal supervision without making mistakes that would diminish productivity and cost the company. It would also mean you and your managers have to worry less about whether or not they can deliver in the tasks assigned to them, and valuable resources and manpower aren’t wasted supervising or even actually doing the work of untrained staff.
Your brand image will improve
A company with well-trained staff will see its reputation improving simply because the staff perform better, and outsiders observing the quality of the work will have a better opinion of your company.
A company with a reputation for taking care of its employees through training and development will also attract the best talent in the market, and this becomes an added boost the image and brand of the company.
Should you stint on training in fear that your well-trained employees will ditch you for a better offer elsewhere? Much of the evidence suggests that the exact opposite is more likely to occur. Staff morale becomes increased. Productivity is enhanced. The company’s reputation increases. And you’ll get potential talent beating a path to your company’s door in the hope of gaining employment.